How can we help you?

Booking Process

Find your tour, select the relevant package, date and quantity, click ‘Book’ and continue to the payment page.

Log into our website, access your profile by clicking on the top right-hand corner, then select ‘Bookings’ to view the confirmation status of your bookings.

You will receive an Order Summary email, listing the tours you booked, as well as a email . It will also be accessible within your account on the website.

I have booked an tour but I have not received a confirmationPlease first check your Spam folder then email or call our hotline.

Check the ‘Meeting Point’ section in the tour details for more information on the tour location and tips on how to get there.

Payment Process

We currently only accept transactions in JPY. Blast tour does not charge any service fees or additional fees. If for some reason you see any extra fees, please check with your credit card issuer.

You may choose to pay by credit card, or PayPal.

The issue is likely to be caused by one of the following situations:

a. If the Blast tour website works fine, but upon clicking ‘Pay’, the page doesn’t load –> Please refresh the page, or try again later.

b. Your card is rejected –> Please try a different card.

c. You have chosen PayPal as the payment method using your credit card and you are being forced to sign up as a PayPal member –> Unfortunately the actions of PayPal are out of our control, we advise you to sign up for PayPal in order to pay.

If you are still experiencing problems, please contact our hotline or email

Normally PayPal will only send out one receipt. The error might be due to a system hiccup from PayPal. Please email with details of your booking and we will confirm how many bookings we have received.

You can be safe in the knowledge that we’re using third party secure payment gateways to process your payment. If you choose to ‘save card information’, your credit card and debit card details are tokenized and encrypted and stored securely with our payment gateways.

For other changes or refund enquiries, please call our support team or email

If your initial payment was made via PayPal, the refund will be processed instantly after we file the refund. If you paid by credit card, it usually takes 5 – 7 working days, or up to 30 days for certain banks, for you to receive the refund in your account.

If after these time scales you have still not received your refund, please email

Please email and we will do our best to make the changes for you.

First, please check the cancelation details of your tour to see if you are eligible for a refund. Then email or call our hotline and we will help process your request.

Account Settings

You can sign up using your email address or via Facebook login.

Log into our website, click on my-account in the top right-hand corner, then select ‘Account details’. Enter your current password, and the preferred new password.

Visit our website, click ‘Log In’, then ‘Lost your password? ‘. Enter the email address that you used to create your Blast tour account and we will send you a link to reset your password.

Go to Account details by clicking on the top right-hand corner, then select ‘My Account’. Enter your preferred email address and click ‘Save’ at the bottom of the page.

For more information, please contact us via email to

For more information, please contact us via email to

Have a question?